Privacy and Confidentiality

Your privacy is a top priority to me, and is insured by the law & ethics of my profession, as well as by HIPAA. All interactions with mental health professionals are private and confidential and will not be released without your written permission. For the vast majority of clients, no exceptions to confidentiality are made. However, the law requires therapists to make exceptions in certain circumstances such as reporting child abuse, or protecting human life.

Secure Technology

All of the technology I use, including Doxy and Zoom, is HIPAA-compliant. In the 15 years I have been using TherapyAppointment.com to manage my practice, there has never been a breach – there was one attempt but it was promptly thwarted.

Your rights regarding records

You have the right to review your own records and/or to have them sent to another professional. You also have the right to request letters or other documentation for third parties; I charge a fee (prorated from my hourly rate) for a letter. You may contact me directly to initiate a request (that will ultimately need to be in writing) by phone at (512) 842-2223, via TA portal secure message https://api.portal.therapyappointment.com/n/public/clientRegistration?therapistId=11eca5966b031cfdbdc00eb9c2fff873, or by mail at 538 Park Ave Ste 2, Orange Park FL 32073 to make your request in writing. Such requests will be fulfilled within 15 days of your request.

Payment Arrangements

Fees are due and payable at the end of each session, unless other arrangements have been made. Payments can be made via credit/debit card, check, or cash. Most people opt to keep their card on file using my secure portal; I will not have access to the card information itself. You may use an HSA or FSA card for therapy services.

Cancellation Policy

Please provide at least 24 hours’ notice to avoid a cancellation fee for missed appointments. I charge the amount I would have received had you been present. Such charges cannot be billed to insurance or HSA/FSA.

Refunds

Refunds are given only when there has been an error in a charge, or there is an unexpected difference in your favor between a copay/coinsurance/deductible paid and what your insurance actually covered.

Continuing Education & Training

I engage in ongoing professional development to stay current with best practices and developments in the field.